Cancellation and Scheduling Policy
In order to make changes to a scheduled appointment, it is necessary to cancel or reschedule the appointment with a minimum notice of 24 hours. Failure to provide adequate notice or missing an appointment without prior notification will result in a cancellation fee equivalent to the full session rate. If, within 24 hours of the scheduled session, you experience a contagious illness or encounter an unforeseen health or personal emergency that prevents you from attending the appointment, it is crucial to promptly inform Medical Massage Pensacola, LLC. If we are unable to fill the vacant slot, you will be responsible for the cancellation fee unless an exception is granted, which will be solely at the discretion of Medical Massage Pensacola, LLC.
Your treatments are reserved especially for you. These policies ensure we retain our talented staff as they allow us to provide compensation for our excellent therapists who are paid on commission and rely on a busy schedule for a rewarding career.
You must arrive 5-10 minutes early for any appointment to get the full length of the session you booked in order for you to be ready and complete any documentation before your scheduled time slot.
If you arrive at the time of your scheduled appointment, or late for your appointment, you understand the therapist can only give you whatever time remains of your appointment, and that you will pay for the full length of session that you booked.
Clients should disclose any medical or health conditions to their practitioner prior to their service to ensure they can provide the best and safest care. We adapt our massage techniques to work with specific health conditions and work in conjunction with your health care provider. Clients should consult with their healthcare provider for any specific medical concerns or conditions.
Both the client and practitioner should act in a professional manner that maintains a safe and respectful environment. The practitioner reserves the right to refuse services if the client asks in an unprofessional way.
We are committed to client confidentiality and agree to keep our sessions confidential. We protect our clients' personal health information.
Clients will be informed of the risks and benefits of their massage and understand our scope of practice prior to engaging in services.
Clients are encouraged to voice any concerns to their practitioner and provide feedback on their services.
